Terms & Conditions
Last updated: April 2026
These are our standard terms for any project or ongoing service. Have a read through, and if anything jumps out, let us know before we begin and we can talk it through.
These terms apply to all work carried out by Native Multimedia Ltd, Cottage Office, Buckfast Abbey, Buckfast, Devon, TQ11 0EE (company registration number 05753761). When we say “we” or “us”, that includes our team and anyone we bring in to work on your project, including specialists such as programmers and printers. Our first meeting is free. By accepting our quotation, you are accepting these terms.
Payment
We will quote you in writing before starting any work. Quotations are open for 14 days unless we say otherwise. Third-party costs (stock imagery, licensed music, printing, postage) are on top of our fee unless the quotation says otherwise.
For larger projects we typically ask for 50% upfront, with the balance due before we hand over final files. Smaller jobs may be invoiced on completion. All invoices are payable within 30 days of the invoice date. We may pause work if payment is overdue. We will withhold final files until we have been paid in full. If your project stalls for more than 14 days for reasons outside our control, we may invoice for work completed to date.
If an invoice is overdue, we may charge interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. We may also claim the fixed-sum compensation and costs the Act allows. We charge VAT at the prevailing rate. All payments are in Pounds Sterling. International clients are responsible for currency conversion and bank charges. Payments must be received by us in full. You cannot withhold or deduct any amount from our invoices.
If the scope changes after we have started, we will agree a new quotation with you in writing before continuing. Revisions beyond those included in your quotation are charged at our hourly rate.
What You Get
This is where we differ from a lot of agencies. We believe that if you have paid us a fair price, you should be free to use the work however you wish. So once you have paid in full, the final deliverables – the finished work we have agreed to produce for you – are yours.
Any unused concepts, drafts, or creative work we present during the project but which are not part of the final deliverables remain our property. We may reuse or develop them for other clients.
Some of our work uses elements we have built for use across projects – things like reusable templates, frameworks, or code. These remain ours, and we may use them in other work. You are free to use them as part of your project for as long as you like, but they are not exclusive to you.
Where we have used third-party assets such as stock images, stock footage, or licensed music, those elements remain subject to their original licence terms. We will typically let you know what has been used. We cannot hand over rights to things that are not ours to give.
Our creative work is original to the best of our knowledge and we carry out reasonable checks. If you plan to register or trademark any of the work, make sure you verify availability yourself.
Until final payment, all work remains our property. If payment is not completed, we may reuse or repurpose the work.
You give us a standing permission to use the finished work in our portfolio, on our website, and in other promotional contexts. If you need a project kept confidential, let us know before we start and we will agree that in writing.
What We Need From You
We need timely feedback, content and materials when we ask for them, and prompt approvals. Everything you supply to us (text, images, logos, names, data) must be yours to use, or you must hold the necessary rights to provide it to us. If something you have given us to use turns out to cause a legal problem, such as a copyright claim, you agree to take responsibility for putting it right, including covering any costs we incur as a result.
We will ask for your approval before finalising any work. If we do not hear back within 5 working days, we will treat it as approved, provided we have sent you a reminder before the deadline. Anyone on your team who gives us approval is taken to have the authority to do so. If that is not the case, let us know in advance. Changes after approval are new work and quoted separately.
Creative Work
On payment, you get full, unrestricted use of the final deliverables for film, photography, and all other creative work.
Raw footage and unedited photos are not included as standard. If you want them, we can provide them. You supply the storage (such as a hard drive) and cover any postage or transfer costs. We typically hold raw files for 12 months after delivering the final work. After that, we delete them.
Any fonts used in our designs are subject to commercial licensing. We will tell you which fonts we have used and where to get them. You are responsible for purchasing your own licence if you need the font for your own work.
Cancellation
If you need to cancel, let us know in writing (email is fine). If we have not started work, we will refund your deposit less a reasonable admin fee. If work is underway, we will invoice you for everything completed plus any third-party costs already committed.
For scheduled on-location work such as shoots, events, and sessions, cancellation by you within 5 working days incurs a fee of 50% of the quoted session fee; within 48 hours, the full quoted session fee. It’s worth having your own cancellation insurance for events and live sessions.
For ongoing arrangements like retainers, social media, or website hosting, either side can end with a month’s notice in writing. Website hosting is billed annually, and notice must be given at least a month before your renewal date. Fees for the current billing period are non-refundable unless otherwise agreed.
If we need to cancel due to illness or unforeseen circumstances, we will refund any payments you have made for work we have not yet done and do our best to help you find an alternative.
We may suspend or end a project if there is persistent non-payment, persistent failure to provide what we need, or conduct that makes it unreasonable for us to continue. We will give reasonable notice and an opportunity to put things right first.
Neither of us is liable for delays caused by things genuinely beyond our control, such as severe weather, pandemic, or power cuts. If this prevents us from completing the work for more than 60 continuous days, either of us can walk away, and you will only pay for work already done.
The Small Print
Our total liability on any project is capped at the total fee for that project as set out in the quotation.
We are not liable for indirect losses such as lost profits, revenue, or data, including where those losses arise from campaign performance, content you have supplied, third-party platform changes, or data you have not backed up.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
We carry professional indemnity and public liability insurance; details are available on request.
Where our work involves results that depend on third-party platforms, such as search engine rankings, advertising performance, or social media reach, we use reasonable skill and care but do not guarantee specific results.
We may use AI-assisted tools as part of our work. All output is reviewed and refined by our team before delivery.
We build websites using platforms such as Framer or WordPress. Where a website is hosted on a third-party platform, we are not liable for how that platform stores, processes, or deletes assets once uploaded to their infrastructure, including cached copies that may remain accessible for a time after removal.
We handle personal data as set out in our Privacy Policy, available on our website. Where we process personal data on your behalf, we will put a Data Processing Agreement in place where required.
Back up everything we send you. We keep copies as set out in our Privacy Policy, but we cannot guarantee long-term storage.
If we are coming to work at your premises, make sure we have the right access, permissions, and a safe environment, and let us know about any restrictions in advance.
If we manage your domain and you decide to move your website hosting to another provider, we will help with the transition as long as all invoices have been paid. We may charge a reasonable fee to cover our time.
When physical materials are sent to you, you are responsible for them once they leave us. For valuable items, we suggest insured delivery or personal collection.
If something goes wrong, talk to us first. If we cannot sort it out within 30 days, we both agree to attempt mediation through CEDR or another mediator we both agree on, before taking legal action.
We may make reasonable updates to these terms from time to time and will let you know if we do. Any updates apply to new projects only and do not affect work already underway under an accepted quotation.
These terms are governed by English law and subject to the jurisdiction of the courts of England and Wales.
These terms, together with our quotation and only written amendments agreed between us, make up the whole agreement between us for the project.
Contact details:
Native Multimedia Ltd
Address: Cottage Office, Buckfast Abbey, Buckfast, Devon, TQ11 0EE
Email: hello@nativemultimedia.co.uk
Website: www.nativemultimedia.co.uk
Terms & Conditions
Last updated: April 2026
These are our standard terms for any project or ongoing service. Have a read through, and if anything jumps out, let us know before we begin and we can talk it through.
These terms apply to all work carried out by Native Multimedia Ltd, Cottage Office, Buckfast Abbey, Buckfast, Devon, TQ11 0EE (company registration number 05753761). When we say “we” or “us”, that includes our team and anyone we bring in to work on your project, including specialists such as programmers and printers. Our first meeting is free. By accepting our quotation, you are accepting these terms.
Payment
We will quote you in writing before starting any work. Quotations are open for 14 days unless we say otherwise. Third-party costs (stock imagery, licensed music, printing, postage) are on top of our fee unless the quotation says otherwise.
For larger projects we typically ask for 50% upfront, with the balance due before we hand over final files. Smaller jobs may be invoiced on completion. All invoices are payable within 30 days of the invoice date. We may pause work if payment is overdue. We will withhold final files until we have been paid in full. If your project stalls for more than 14 days for reasons outside our control, we may invoice for work completed to date.
If an invoice is overdue, we may charge interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. We may also claim the fixed-sum compensation and costs the Act allows. We charge VAT at the prevailing rate. All payments are in Pounds Sterling. International clients are responsible for currency conversion and bank charges. Payments must be received by us in full. You cannot withhold or deduct any amount from our invoices.
If the scope changes after we have started, we will agree a new quotation with you in writing before continuing. Revisions beyond those included in your quotation are charged at our hourly rate.
What You Get
This is where we differ from a lot of agencies. We believe that if you have paid us a fair price, you should be free to use the work however you wish. So once you have paid in full, the final deliverables – the finished work we have agreed to produce for you – are yours.
Any unused concepts, drafts, or creative work we present during the project but which are not part of the final deliverables remain our property. We may reuse or develop them for other clients.
Some of our work uses elements we have built for use across projects – things like reusable templates, frameworks, or code. These remain ours, and we may use them in other work. You are free to use them as part of your project for as long as you like, but they are not exclusive to you.
Where we have used third-party assets such as stock images, stock footage, or licensed music, those elements remain subject to their original licence terms. We will typically let you know what has been used. We cannot hand over rights to things that are not ours to give.
Our creative work is original to the best of our knowledge and we carry out reasonable checks. If you plan to register or trademark any of the work, make sure you verify availability yourself.
Until final payment, all work remains our property. If payment is not completed, we may reuse or repurpose the work.
You give us a standing permission to use the finished work in our portfolio, on our website, and in other promotional contexts. If you need a project kept confidential, let us know before we start and we will agree that in writing.
What We Need From You
We need timely feedback, content and materials when we ask for them, and prompt approvals. Everything you supply to us (text, images, logos, names, data) must be yours to use, or you must hold the necessary rights to provide it to us. If something you have given us to use turns out to cause a legal problem, such as a copyright claim, you agree to take responsibility for putting it right, including covering any costs we incur as a result.
We will ask for your approval before finalising any work. If we do not hear back within 5 working days, we will treat it as approved, provided we have sent you a reminder before the deadline. Anyone on your team who gives us approval is taken to have the authority to do so. If that is not the case, let us know in advance. Changes after approval are new work and quoted separately.
Creative Work
On payment, you get full, unrestricted use of the final deliverables for film, photography, and all other creative work.
Raw footage and unedited photos are not included as standard. If you want them, we can provide them. You supply the storage (such as a hard drive) and cover any postage or transfer costs. We typically hold raw files for 12 months after delivering the final work. After that, we delete them.
Any fonts used in our designs are subject to commercial licensing. We will tell you which fonts we have used and where to get them. You are responsible for purchasing your own licence if you need the font for your own work.
Cancellation
If you need to cancel, let us know in writing (email is fine). If we have not started work, we will refund your deposit less a reasonable admin fee. If work is underway, we will invoice you for everything completed plus any third-party costs already committed.
For scheduled on-location work such as shoots, events, and sessions, cancellation by you within 5 working days incurs a fee of 50% of the quoted session fee; within 48 hours, the full quoted session fee. It’s worth having your own cancellation insurance for events and live sessions.
For ongoing arrangements like retainers, social media, or website hosting, either side can end with a month’s notice in writing. Website hosting is billed annually, and notice must be given at least a month before your renewal date. Fees for the current billing period are non-refundable unless otherwise agreed.
If we need to cancel due to illness or unforeseen circumstances, we will refund any payments you have made for work we have not yet done and do our best to help you find an alternative.
We may suspend or end a project if there is persistent non-payment, persistent failure to provide what we need, or conduct that makes it unreasonable for us to continue. We will give reasonable notice and an opportunity to put things right first.
Neither of us is liable for delays caused by things genuinely beyond our control, such as severe weather, pandemic, or power cuts. If this prevents us from completing the work for more than 60 continuous days, either of us can walk away, and you will only pay for work already done.
The Small Print
Our total liability on any project is capped at the total fee for that project as set out in the quotation.
We are not liable for indirect losses such as lost profits, revenue, or data, including where those losses arise from campaign performance, content you have supplied, third-party platform changes, or data you have not backed up.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
We carry professional indemnity and public liability insurance; details are available on request.
Where our work involves results that depend on third-party platforms, such as search engine rankings, advertising performance, or social media reach, we use reasonable skill and care but do not guarantee specific results.
We may use AI-assisted tools as part of our work. All output is reviewed and refined by our team before delivery.
We build websites using platforms such as Framer or WordPress. Where a website is hosted on a third-party platform, we are not liable for how that platform stores, processes, or deletes assets once uploaded to their infrastructure, including cached copies that may remain accessible for a time after removal.
We handle personal data as set out in our Privacy Policy, available on our website. Where we process personal data on your behalf, we will put a Data Processing Agreement in place where required.
Back up everything we send you. We keep copies as set out in our Privacy Policy, but we cannot guarantee long-term storage.
If we are coming to work at your premises, make sure we have the right access, permissions, and a safe environment, and let us know about any restrictions in advance.
If we manage your domain and you decide to move your website hosting to another provider, we will help with the transition as long as all invoices have been paid. We may charge a reasonable fee to cover our time.
When physical materials are sent to you, you are responsible for them once they leave us. For valuable items, we suggest insured delivery or personal collection.
If something goes wrong, talk to us first. If we cannot sort it out within 30 days, we both agree to attempt mediation through CEDR or another mediator we both agree on, before taking legal action.
We may make reasonable updates to these terms from time to time and will let you know if we do. Any updates apply to new projects only and do not affect work already underway under an accepted quotation.
These terms are governed by English law and subject to the jurisdiction of the courts of England and Wales.
These terms, together with our quotation and only written amendments agreed between us, make up the whole agreement between us for the project.
Contact details:
Native Multimedia Ltd
Address: Cottage Office, Buckfast Abbey, Buckfast, Devon, TQ11 0EE
Email: hello@nativemultimedia.co.uk
Website: www.nativemultimedia.co.uk
Terms & Conditions
Last updated: April 2026
These are our standard terms for any project or ongoing service. Have a read through, and if anything jumps out, let us know before we begin and we can talk it through.
These terms apply to all work carried out by Native Multimedia Ltd, Cottage Office, Buckfast Abbey, Buckfast, Devon, TQ11 0EE (company registration number 05753761). When we say “we” or “us”, that includes our team and anyone we bring in to work on your project, including specialists such as programmers and printers. Our first meeting is free. By accepting our quotation, you are accepting these terms.
Payment
We will quote you in writing before starting any work. Quotations are open for 14 days unless we say otherwise. Third-party costs (stock imagery, licensed music, printing, postage) are on top of our fee unless the quotation says otherwise.
For larger projects we typically ask for 50% upfront, with the balance due before we hand over final files. Smaller jobs may be invoiced on completion. All invoices are payable within 30 days of the invoice date. We may pause work if payment is overdue. We will withhold final files until we have been paid in full. If your project stalls for more than 14 days for reasons outside our control, we may invoice for work completed to date.
If an invoice is overdue, we may charge interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. We may also claim the fixed-sum compensation and costs the Act allows. We charge VAT at the prevailing rate. All payments are in Pounds Sterling. International clients are responsible for currency conversion and bank charges. Payments must be received by us in full. You cannot withhold or deduct any amount from our invoices.
If the scope changes after we have started, we will agree a new quotation with you in writing before continuing. Revisions beyond those included in your quotation are charged at our hourly rate.
What You Get
This is where we differ from a lot of agencies. We believe that if you have paid us a fair price, you should be free to use the work however you wish. So once you have paid in full, the final deliverables – the finished work we have agreed to produce for you – are yours.
Any unused concepts, drafts, or creative work we present during the project but which are not part of the final deliverables remain our property. We may reuse or develop them for other clients.
Some of our work uses elements we have built for use across projects – things like reusable templates, frameworks, or code. These remain ours, and we may use them in other work. You are free to use them as part of your project for as long as you like, but they are not exclusive to you.
Where we have used third-party assets such as stock images, stock footage, or licensed music, those elements remain subject to their original licence terms. We will typically let you know what has been used. We cannot hand over rights to things that are not ours to give.
Our creative work is original to the best of our knowledge and we carry out reasonable checks. If you plan to register or trademark any of the work, make sure you verify availability yourself.
Until final payment, all work remains our property. If payment is not completed, we may reuse or repurpose the work.
You give us a standing permission to use the finished work in our portfolio, on our website, and in other promotional contexts. If you need a project kept confidential, let us know before we start and we will agree that in writing.
What We Need From You
We need timely feedback, content and materials when we ask for them, and prompt approvals. Everything you supply to us (text, images, logos, names, data) must be yours to use, or you must hold the necessary rights to provide it to us. If something you have given us to use turns out to cause a legal problem, such as a copyright claim, you agree to take responsibility for putting it right, including covering any costs we incur as a result.
We will ask for your approval before finalising any work. If we do not hear back within 5 working days, we will treat it as approved, provided we have sent you a reminder before the deadline. Anyone on your team who gives us approval is taken to have the authority to do so. If that is not the case, let us know in advance. Changes after approval are new work and quoted separately.
Creative Work
On payment, you get full, unrestricted use of the final deliverables for film, photography, and all other creative work.
Raw footage and unedited photos are not included as standard. If you want them, we can provide them. You supply the storage (such as a hard drive) and cover any postage or transfer costs. We typically hold raw files for 12 months after delivering the final work. After that, we delete them.
Any fonts used in our designs are subject to commercial licensing. We will tell you which fonts we have used and where to get them. You are responsible for purchasing your own licence if you need the font for your own work.
Cancellation
If you need to cancel, let us know in writing (email is fine). If we have not started work, we will refund your deposit less a reasonable admin fee. If work is underway, we will invoice you for everything completed plus any third-party costs already committed.
For scheduled on-location work such as shoots, events, and sessions, cancellation by you within 5 working days incurs a fee of 50% of the quoted session fee; within 48 hours, the full quoted session fee. It’s worth having your own cancellation insurance for events and live sessions.
For ongoing arrangements like retainers, social media, or website hosting, either side can end with a month’s notice in writing. Website hosting is billed annually, and notice must be given at least a month before your renewal date. Fees for the current billing period are non-refundable unless otherwise agreed.
If we need to cancel due to illness or unforeseen circumstances, we will refund any payments you have made for work we have not yet done and do our best to help you find an alternative.
We may suspend or end a project if there is persistent non-payment, persistent failure to provide what we need, or conduct that makes it unreasonable for us to continue. We will give reasonable notice and an opportunity to put things right first.
Neither of us is liable for delays caused by things genuinely beyond our control, such as severe weather, pandemic, or power cuts. If this prevents us from completing the work for more than 60 continuous days, either of us can walk away, and you will only pay for work already done.
The Small Print
Our total liability on any project is capped at the total fee for that project as set out in the quotation.
We are not liable for indirect losses such as lost profits, revenue, or data, including where those losses arise from campaign performance, content you have supplied, third-party platform changes, or data you have not backed up.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
We carry professional indemnity and public liability insurance; details are available on request.
Where our work involves results that depend on third-party platforms, such as search engine rankings, advertising performance, or social media reach, we use reasonable skill and care but do not guarantee specific results.
We may use AI-assisted tools as part of our work. All output is reviewed and refined by our team before delivery.
We build websites using platforms such as Framer or WordPress. Where a website is hosted on a third-party platform, we are not liable for how that platform stores, processes, or deletes assets once uploaded to their infrastructure, including cached copies that may remain accessible for a time after removal.
We handle personal data as set out in our Privacy Policy, available on our website. Where we process personal data on your behalf, we will put a Data Processing Agreement in place where required.
Back up everything we send you. We keep copies as set out in our Privacy Policy, but we cannot guarantee long-term storage.
If we are coming to work at your premises, make sure we have the right access, permissions, and a safe environment, and let us know about any restrictions in advance.
If we manage your domain and you decide to move your website hosting to another provider, we will help with the transition as long as all invoices have been paid. We may charge a reasonable fee to cover our time.
When physical materials are sent to you, you are responsible for them once they leave us. For valuable items, we suggest insured delivery or personal collection.
If something goes wrong, talk to us first. If we cannot sort it out within 30 days, we both agree to attempt mediation through CEDR or another mediator we both agree on, before taking legal action.
We may make reasonable updates to these terms from time to time and will let you know if we do. Any updates apply to new projects only and do not affect work already underway under an accepted quotation.
These terms are governed by English law and subject to the jurisdiction of the courts of England and Wales.
These terms, together with our quotation and only written amendments agreed between us, make up the whole agreement between us for the project.
Contact details:
Native Multimedia Ltd
Address: Cottage Office, Buckfast Abbey, Buckfast, Devon, TQ11 0EE
Email: hello@nativemultimedia.co.uk
Website: www.nativemultimedia.co.uk
© 2025 Native Multimedia
All rights reserved
© 2025 Native Multimedia
All rights reserved
© 2025 Native Multimedia
All rights reserved
© 2025 Native Multimedia
All rights reserved